It was not clear if it was unlimited kilometres or pay per kilometre . These daysd most rental cars are unlimitied but in Darwin many were pay per kilometre
There was no prior notice about an additional mysterious charge of over 50 AUD besides the total rental fee and the extra mileage cost. It's incomprehensible.
The team at Budget communicated with warmth and we’re professional and friendly. They picked us up promptly and drop off was even smoother! Great customer service all round. Car was clean, ready and well. Presented!
The pickup location is not at the airport, you need to call the store. The first time I called, no one answered, but they picked up quickly the second time. Since I opted for insurance, there was no additional fuss. I booked a Mazda CX-5, but got a Mitsubishi Outlander with just over 5000 kilometers, which was pretty good.
Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.
About QEEQ:7.0/10
Could not product a tax invoice for payment only receipts
The service was acceptable. Despite the flight delay and arriving past business hours, staff stayed behind to assist. However, the car's condition wasn't great, with a heavy odor inside. The listed store phone number was never reachable.
From the moment you walked in until you returned the car, the customer was at the center. They solved a problem caused by me quickly and easily.
The car I received was in very good condition.
Dissatisfied with the rental company. The mileage limit was 700 kilometers with an additional charge of 0.25 per kilometer exceeded. However, during settlement, there were many inexplicable fees, such as an airport fee, which was unreasonable. The rental contract stated that the charge for extra kilometers was 0.25 per kilometer. Even though we appealed, we still had to pay nearly 0.50 per kilometer.
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Car hire at/near landmarks of Darwin
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