Overall service is acceptable, but the pickup point was extremely difficult to find. Spent half an hour looking around the airport, and even calling them wasn't helpful.
I had a discussion at return, as they inspected the car and told me all is OK, then they charged me for missing fuel. I was still in airport so I went back to the office in parking and I was told indicator was missing a line. I shown them the receipt of refuelling which was consistent with the km of the rental, and told them the gun was clicking out showing full tank and indicator was probably faulty.
Only after a long discussion with another employee the charge was removed from my invoice.
The car I rented this time was a Toyota Yaris Cross, and later I discovered it actually had an autonomous driving feature. It was my first experience with autonomous driving, and it felt amazing! Thank you.
The car from Marseille had brake pad issues. QEEQ coordinated and replaced it with a new car (picture 2), a 1,000-kilometer new model. However, the entire process took 24 hours, which affected our itinerary.
I rented a Renault Austral SUV. I've rented cars in many countries including the USA, UK, Ireland, Turkey, Canada, and New Zealand, but the service from National in Marseille is the best, without a doubt!
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