I rented a Renault Austral SUV. I've rented cars in many countries including the USA, UK, Ireland, Turkey, Canada, and New Zealand, but the service from National in Marseille is the best, without a doubt!
We were late, but the attendant patiently explained everything to us. He was very friendly, told us how to return the car, printed the return contact information, and even upgraded us to an automatic for free.
“Good car and service, just a few improvements needed to help customers”
About National:8.0/10
Car was ideal for us. The underground pickup place was a bit gloomy to see round and be introduced to the car. The return was very difficult to find around a busy, complex railway station and bus station - we think a small map in the car to find the entrance would help everyone. It was not made clear that an extra charge was needed for a second driver - however my wife did not drive at all and the agent refunded us which made us happy. Coming from the UK we were unfamiliar with toll both operation, so a small picture guide about how to work with the machines, make payments, choose the correct line, would be helpful.
About QEEQ:10.0/10
Booking was fine and a good range of products offered. I did not use the Price Drop. I did get my own Excess protection insurance because the excess was very high!
It would have been helpful to have been shown the controls; the car interface has a lot of automatic functionality so mostly it was okay but there are also a lot of stalks on the steering column. I accidentally switched on the speed limiter once at a very low speed and it took me a few tries to work out the screen wash function. Other than that everything was perfect.
About QEEQ:10.0/10
All okay!
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