DUBROVNIK AIRPORT CAR RENTAL REVIEWS

We were given an upgrade, which was great.

I find Easyrentcars a great search engine.

Wrong car, it was a budget Dacia estate car that was way under powered, not a corsa hatch (or similar)that I was expecting. Our flight was delayed slightly which made us land at 9.45pm, I called the office immediately and asked if they will hang on until we could collect our bags, the guy replied with maybe, maybe not because out of hours finishes at 10pm. So this caused a lot of unnecessary stress at that particular time. When we got to the office he was telling us to hurry up and get the transaction done, not professional at all. It was only after this that the assistant (who was very pleasant) showed us our car for the week, we didn’t have the time, energy or patience to complain about not having the correct vehicle at that particular time as we had had a long days travelling and we still had a 2 hour drive ahead of us. I still don’t know if I have over paid for the car as I was given Dacia instead of the corsa, and I know he charged me £50 instead of the stated £45 for cross border papers. Not happy at all....

Platform is decent, just need the end users to have a better experience and the correct car.

Poor car condition

Their working hours are from 7 AM to 10 PM. We scheduled for 8:30 AM but arrived at 7:30 AM. There was no one there. When we called, they said we had scheduled for 8:30 AM, so no one needed to be there until then. Finally, someone arrived at 8 AM.

Waiting too long for a car. Booked Golf, first walked towards pickup and given Insignia w/o warning notice, than waited for Golf. Car was poorly equipped for price. CDW credit card deposit extremely expensive for such a car.

The GPS option was excess because the car had navigation system. It was better to explain about that at the counter.

We were asked to buy additional insurance for the drive from Dubrovnik to Split, the fact that I have a global and annual insurance policy through ALLIANZ which I have been using for years and it covers all my rental car insurance needs. The agent said that I MUST buy an additional insurance for 50 Euros. I asked about it from others and they told me this is how rental car offices scam you for extra money and that i did NOT need that insurance. I feel a great disservice and would not want to rent from SURPRICE on my next visit to Dubrovnik..

Car upgrade was appreciated.

Service was fast and efficient. Only negative point was that we waited at arrivals for someone to meet us as it was supposed and nobody shown up, we had to search for their office outside the airport terminal.

Everything was great especially lovely customer service in dubrovnik Airport but dropping off the car was a nightmare due to poor directopns/no signs etc.

Was supplied a larger car, which seems normal now a days. Car was not clean and did not have any windscreen wash which was an issue. Luckily it rained for one day.

Like: Friendly Customer services
Dislike: smoking inside the office

Long wait at airport but the staff were very helpful. Car was great.

Another easy transaction with easy rent cars

I rented a Range Rover Sport but got a Grand Cherokee. Are these really in the same category? A car that sells for over a million yuan compared to one that can't even sell for 300,000 yuan in China? Even in the UK and US, they're not considered the same level. If you're basing it on interior space, then my Haval could be compared to a Cayenne or Range Rover. How is this the same category?

they dont even have a sign to indicate where their desk is at the entire airport & no signs. we had to search for it for 45 mins.

We waited a long time for someone to assist us when returning the car. Eventually, a foreigner nearby told us to go to the rental hall to find the counter to return the car.

Gave us the incorrect class of vehicle.

Booking was easy.

The representative was terrible focused only on the task and Zero on the client! He didn’t want to find a solution to a problem!

The staff was friendly but did nothing to try to correct the car I was given.

New car, very clean, all minor damage marked on collection and no issues at return - told us about extra insurance but not pushy about it.