DUBROVNIK AIRPORT CAR RENTAL REVIEWS

We were given an upgrade, which was great.

I find Easyrentcars a great search engine.

I was expecting a car like Skoda station wagon, but instead got a Dacia which is of much lesser quality and horse power. Not happy with the length of time it took to get the car and also upon return I head to argue with the agent that very small scratches from wear and tear were already present on the car. When I was picking the car up after waiting for almost 1 hour I was rushed and the agent was minimizing the small scratches as if they were insignificant. While upon return the agent acted much differently. I was charged for polishing in the end. I don’t think I would be choosing Green Motion against.

The booking through the website was without problems.

It was our first time renting from Alamo. The process was quick, we didn't have to wait in line. The staff was very professional and friendly. We crossed borders into Bosnia, Serbia, and Montenegro over 22 days. The rental company charged us a 50 Euro border fee. We met other travelers who were charged 60 Euros for crossing just one border. Alamo seems more reasonable. Towards the end, we scratched the car door at a guesthouse. It was a big scratch but didn't need bodywork, just paint. We talked to the staff about insurance, but they said it was fine, no need to worry about it.

This was our first time renting from Alamo. The procedures were quick, there was no queue when we arrived, and the staff were very courteous and professional. For crossing Bosnia and Herzegovina, Serbia, and Montenegro for 22 days, they charged us a cross-border fee of 50 euros. Others we met on the road said they were charged 60 euros for crossing just one country. Alamo seems to be more reasonable. Towards the end of our trip, we scratched the car door at a guesthouse. It was a noticeable scratch but didn't require panel beating, just some paintwork. We spoke with the staff when returning the car, and they said it was no big deal and not to worry about it.

Very dissatisfied!!!!!! I've been renting cars from your company since you opened six months ago, always through your website when traveling abroad. This time, Europcar was extremely unfair!!!!!! The two families ahead of us got new cars, but we were given a car with severe scratches on the right door. When we asked for a replacement, they said there were no other cars available. After I completed the paperwork and was about to drive away, I saw a European family who came after us get a brand new Opel. I confronted them, and they just said 'sorry, no more cars available.' I asked why the people after us could get a new car, and they just smiled without saying anything! I said, 'Is it because I'm Chinese that you give me a worn-out car?' They still smiled without responding! I was furious! Never renting from them again!!!!!! Additionally, I had already paid a deposit of over 2000 RMB to the rental website, but the rental company still charged me the full amount. When I questioned them, they admitted to receiving part of the payment but said their system could only charge the full amount and advised me to request a refund from the rental website!

The car was not the reserved model, and the fake seven-seater was too small.

The GPS option was excess because the car had navigation system. It was better to explain about that at the counter.

Car exceeded my expectation and had no issue with it driving from Dubrovnik to Milan. Only problem was the gas tank was only 2/8 full and it was hard to calculate how much gas we had to put in the tank as we were driving more than 1, 500 kilometers so we brought it back 7/8 full.

We were asked to buy additional insurance for the drive from Dubrovnik to Split, the fact that I have a global and annual insurance policy through ALLIANZ which I have been using for years and it covers all my rental car insurance needs. The agent said that I MUST buy an additional insurance for 50 Euros. I asked about it from others and they told me this is how rental car offices scam you for extra money and that i did NOT need that insurance. I feel a great disservice and would not want to rent from SURPRICE on my next visit to Dubrovnik..

Simple process

Useful email reminders and good to have whatsapp customer service as back-up

Service was fast and efficient. Only negative point was that we waited at arrivals for someone to meet us as it was supposed and nobody shown up, we had to search for their office outside the airport terminal.

Très satisfait du véhicule et du personnel je recommande vivement

Satisfait

Car in not good condition Lots of scratches & slight damage Wheel trims in poor condition Aircon didn’t work very well

Very helpful staff at Dubrovnik. Would recommend. Great communication and happy to help us find transport after car drop off.

They really were brilliant. The best pickup I have ever had. Really friendly and helpful. Unstressed. Lovely. A joy. Need I say more !

Almost no waiting time, and the overall waiting wasn't too much.

My car the gas gauge is not working.. they should get it fix before to rent it out

Long wait at airport but the staff were very helpful. Car was great.

Another easy transaction with easy rent cars

The worst user experience and hidden conditions, I got extra charges on damages that was missing in the contract, the agent in the counter was over loaded to have time to do checkin with us, the car was dirty, I did a complain on the gold car customer service

Just perfect, easy user experience without frictions, and the price drop rebook is very nice.

New car, very clean, all minor damage marked on collection and no issues at return - told us about extra insurance but not pushy about it.