DUBROVNIK AIRPORT CAR RENTAL REVIEWS

I was expecting a car like Skoda station wagon, but instead got a Dacia which is of much lesser quality and horse power. Not happy with the length of time it took to get the car and also upon return I head to argue with the agent that very small scratches from wear and tear were already present on the car. When I was picking the car up after waiting for almost 1 hour I was rushed and the agent was minimizing the small scratches as if they were insignificant. While upon return the agent acted much differently. I was charged for polishing in the end. I don’t think I would be choosing Green Motion against.

The booking through the website was without problems.

It was our first time renting from Alamo. The process was quick, we didn't have to wait in line. The staff was very professional and friendly. We crossed borders into Bosnia, Serbia, and Montenegro over 22 days. The rental company charged us a 50 Euro border fee. We met other travelers who were charged 60 Euros for crossing just one border. Alamo seems more reasonable. Towards the end, we scratched the car door at a guesthouse. It was a big scratch but didn't need bodywork, just paint. We talked to the staff about insurance, but they said it was fine, no need to worry about it.

This was our first time renting from Alamo. The procedures were quick, there was no queue when we arrived, and the staff were very courteous and professional. For crossing Bosnia and Herzegovina, Serbia, and Montenegro for 22 days, they charged us a cross-border fee of 50 euros. Others we met on the road said they were charged 60 euros for crossing just one country. Alamo seems to be more reasonable. Towards the end of our trip, we scratched the car door at a guesthouse. It was a noticeable scratch but didn't require panel beating, just some paintwork. We spoke with the staff when returning the car, and they said it was no big deal and not to worry about it.

Both pickup and drop-off processes were smooth, a very pleasant experience.

Very satisfied, the first car had a seat issue and it was replaced within 5 minutes.

Very dissatisfied!!!!!! I've been renting cars from your company since you opened six months ago, always through your website when traveling abroad. This time, Europcar was extremely unfair!!!!!! The two families ahead of us got new cars, but we were given a car with severe scratches on the right door. When we asked for a replacement, they said there were no other cars available. After I completed the paperwork and was about to drive away, I saw a European family who came after us get a brand new Opel. I confronted them, and they just said 'sorry, no more cars available.' I asked why the people after us could get a new car, and they just smiled without saying anything! I said, 'Is it because I'm Chinese that you give me a worn-out car?' They still smiled without responding! I was furious! Never renting from them again!!!!!! Additionally, I had already paid a deposit of over 2000 RMB to the rental website, but the rental company still charged me the full amount. When I questioned them, they admitted to receiving part of the payment but said their system could only charge the full amount and advised me to request a refund from the rental website!

The car was not the reserved model, and the fake seven-seater was too small.

Satisfied. The vehicle was relatively new. Although it was small, the trunk space was large enough to fit a 20, 24, and 26-inch suitcase each. Service was also enthusiastic. However, traveling from Junlincheng to Montenegro required an additional fee of about 20 euros per day (not exactly sure of the amount). I only went to Montenegro for two days but had to pay this fee for the entire duration. The car was full of gas when picked up and returned, and there was a gas station near the airport.

Car exceeded my expectation and had no issue with it driving from Dubrovnik to Milan. Only problem was the gas tank was only 2/8 full and it was hard to calculate how much gas we had to put in the tank as we were driving more than 1, 500 kilometers so we brought it back 7/8 full.

Simple process

Useful email reminders and good to have whatsapp customer service as back-up

1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious.

Très satisfait du véhicule et du personnel je recommande vivement

Satisfait

My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine.

Car in not good condition Lots of scratches & slight damage Wheel trims in poor condition Aircon didn’t work very well

Very helpful staff at Dubrovnik. Would recommend. Great communication and happy to help us find transport after car drop off.

They really were brilliant. The best pickup I have ever had. Really friendly and helpful. Unstressed. Lovely. A joy. Need I say more !

Almost no waiting time, and the overall waiting wasn't too much.

Excellent service. Booked the cheapest car but got a Peugeot 2008 SUV, which I believe is an upgrade of two levels. The lady handling the car pickup didn't mention anything about it. The car was a bit too big for just one person, used more fuel, but it was very stable and had fast acceleration. In Croatia, driving speeds are very high, especially on the highways where you need to maintain a high speed to keep up. After driving, I realized that only such a stable car could handle it well. Both pickup and drop-off were managed by David, who was very helpful, attentive, and dedicated. Because I didn't buy insurance from the car rental company, they reserved a deposit of 1100 euros on my card, the highest I've ever had to pay. I hope the company releases the hold on my deposit soon.

My car the gas gauge is not working.. they should get it fix before to rent it out

The worst user experience and hidden conditions, I got extra charges on damages that was missing in the contract, the agent in the counter was over loaded to have time to do checkin with us, the car was dirty, I did a complain on the gold car customer service

Just perfect, easy user experience without frictions, and the price drop rebook is very nice.