When picking up the car, although there was no queue, the efficiency was extremely low, and we waited for a long time. When returning the car, their parking lot had no staff, and they were making excuses. They pointed out multiple scratches on the car, which was clearly nonsense. Even though we had full insurance and didn't need to pay extra, I can imagine the hassle if we didn't have full insurance. This was the first time encountering such a situation in Europe. It felt like they were trying to scam the insurance. We received a parking ticket for 48 units, and they offered to handle it privately for 100 units in cash. Overall, it felt very unprofessional. I would prefer to rent from Avis or Hertz in the future.
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Eden Dutt
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