COLOGNE-BONN AIRPORT CAR RENTAL REVIEWS

Like: The staff was so kind and we got the car so soon, with just 500 KM used (that is amazing).
Dislike: I reserved a Mercedes-Benz C-Class (Premium Class), when I went to the station they told me that car is not available, but they didn't give me other cars in the same class (the same class is BMW 328 or Audi A3 ...) I got an Alfa Romeo Giulia that was so good but that was not at the same class with my reserved car.

They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.

Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.

The staff added a GPS fee without saying a word! 147 euros! Zuzuche offers free GPS, which we didn't even request. Who needs their GPS? It's simply a scam!

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.

The condition of the car was excellent, 12000km, the model was upgraded, but it wasn't a free upgrade - they did charge extra for the model upgrade. However, the fee wasn't very high and was acceptable. Returning the car was very smooth and the paperwork was simple. I just don't know when the deposit pre-authorization will be refunded!

Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!

I got a almost new car with full option I want.

No comment.

Car was not same as booked.

extra airport fees, which were not mentioned anywhere in the booking process

extra airport fees, which were not mentioned anywhere in the booking process

Rented a Volvo, but was given a Nissan with much less space. Volvo costs 500 per day, while Nissan costs just over 200 per day. They insisted both are the same category. Objectively, the brand and space were downgraded. I believe if you claim the same category, the rent should be the same. You cannot claim a cheaper car is the same category as a more expensive one, otherwise, how can you rent luxury brands in the future? They'll just tell you there's no availability and give you a cheap car instead. Eventually, I had to pay an extra 2000 to 'upgrade' to a Volkswagen.

Satisfied

Satisfied

Like: Quick process for picking up and returning car. Helpful staff and good value for money.
Dislike: As all new cars come with GPS as standard it should not be classed as an extra cost in car rentals.

Pickup and drop-off were very quick. The vehicle was new, but the counter location was a bit out of the way and not easy to find.

extra airport fees, which were not mentioned anywhere in the booking process

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Thanks for your help with insurance company. At least we got our money back which was stolen from us by Hertz.

We had arranged for a child seat, but the service staff did not prepare one and just borrowed a poor quality child seat from another company.