additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!
The car was fine, but the staff at the store were full of tricks. They kept pushing me to buy insurance. When I tried to pay with Apple Pay, they insisted it was linked to their insurance agreement, saying I had to pay €58 for insurance to use mobile payment. I didn't bother arguing since I was in a hurry, so I ended up buying it.
Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.
The rental service staff were relatively inefficient. The two German locals ahead of me took nearly half an hour to complete their rental process, chatting while handling the paperwork, without considering the queue behind them. However, when it was my turn, the process took only 10 minutes. The first car had some issues, but they quickly replaced it with another one. Overall, their service attitude was still good.
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