COPENHAGEN AIRPORT CAR RENTAL REVIEWS

Nice service from them but it was very expensive

Great service! But I am not able to use my points as Diamond member, can we have this option?

Good

Very bad.

The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.

Overall, I am very satisfied. When picking up the car, I told the staff that I had already purchased full insurance domestically. After receiving the contract, I noticed there was an additional daily insurance fee of 28 RMB. Since the amount was small and I had originally booked a Tiguan but was given a BMW X1, I decided to accept it. When returning the car, the staff inspected it briefly and said I was good to go, which was very smooth. The car rental company covered all highway tolls and a ferry fee, and I only paid for one ferry expense. For parking, I generally used parking lots. One common issue with car rentals in Denmark is the lack of spare tires. If a tire were to break during the trip, calling for roadside assistance could delay the journey. Luckily, my trip went smoothly as I had prayed for. I drove a total of 1,900 kilometers, and it was a wonderful experience overall. I'll definitely do this again next time.

The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.

Very good, polite attitude, and patient explanations.

Very satisfied

The car rental company provides great service, but there were too many people and they forced me to purchase roadside assistance.

Not bad.

The rental location was easy to find. You need to take a shuttle bus to the rental center to complete the paperwork.

Very satisfied!

Satisfied

Very friendly service.

Very satisfied

Overall service was good.

Highly satisfied. Budget car rental was fantastic. We realized the day before our trip that we had rented an electric car instead of a gas car. The rental company informed us that it would be very inconvenient to use an electric car if we planned to go to Sweden and Norway, and suggested we switch cars. Initially, we tried a seven-seater, but it couldn't fit all our luggage. Finally, we got a Renault minibus, which was perfect for us. We paid a small additional fee. The vehicle was very new, and both pickup and drop-off were very convenient. Copenhagen has a free airport bus. We will choose Budget again for future trips. The staff was very nice!

Very satisfied

Very satisfied. The store staff were very friendly and patient, the process was clear, and there were no additional charges.

Overall quite satisfied.