The worst service in years.
The specific staff had the “ I couldn’t care less” attitude.
I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise.
I had to accept the charge.
The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.
The upgraded vehicle this time consumes quite a bit of fuel. It's my first time driving a Hyundai, and I'm not sure why this car was assigned. It might have been an upgrade, but this upgrade ended up being counterproductive.
No upselling, no long queues, and the staff spoke excellent English. I rented a compact car but ended up with a Peugeot 5008, which is really spacious. The luggage space was huge, and the back seats were very roomy.
Chinese students living locally, be cautious when renting! As a Chinese citizen working locally with a local driver's license, the rental company refused to hand over the car upon arrival, and they also refused to refund or allow an upgrade by paying the difference, claiming that only people residing in other countries could enjoy the booked price. In the end, no car was picked up.
ALAMO is a local car rental company. Compared to other internationally renowned brands, the prices are much lower, but the service quality and standards are absolutely on par. However, there are more customers, so the waiting time in line is slightly longer. The vehicle condition is excellent, brand new and equipped with intelligent features.
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