HAMBURG AIRPORT CAR RENTAL REVIEWS

Acceptable

The car quality wasn't great, I had to switch cars twice.

I was charged a violation handling fee without receiving any fines.

No need to queue, staff willing to help find alternatives

The car rental service was exceptional. Even though I couldn't understand what they were saying, I could feel their patience while they explained things to us. Just for that, it's a full score.

It took a while to get the car due to a lot of demand. Service staff were friendly and did their best

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?

Like: Clean car. quick and easy pick up and drop off
Dislike: Not anything I can fault

Like: He was very personable. Answered all my questions. Hopefully gave me a good deal.
Dislike: I needed more information on the ins and outs of the BMW.

Onewayfee was higher than on my booking. A climate fee was added why?!?

I booked an automatic, but was given a manual car without being informed. By the time I got to the garage and realized the mistake, the rental office had closed. Extremely poor company. Additionally, the car had scratches when I rented it, which was noted in the contract, but they still maliciously charged me. Terrible service, I've never had such a bad experience.

The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.

The waiting time was extremely long. I arrived early to avoid any issues with my order and to cancel if needed, but the long wait made it impossible to cancel my order. Alamo did not accept the driver’s license translation from other companies, preventing me from picking up the car. I have used this translation at Hertz and Europcar without any problems and confirmed this with other companies. Alamo was the only one that did not accept it and did not allow me to cancel my order. QEEQ also refused to give me a refund. Therefore, I am very dissatisfied with the services of Alamo and QEEQ!

Limited car models, they tried to make do with a Golf. Had to pay extra.

Initially, I was very dissatisfied, but after communicating with QEEQ customer service, their attitude improved greatly.

Nothing to complain about.

The car, and free upgrade, was fabulous. The only frustrating thing was the checking process when we dropped the car off. The 'checker' checked cars who had arrived after us first and this was particularly frustrating as we were in a hurry.

Like: Not only was I treated well, but I overheard how one of the other staff members went out of her way in assisting a couple who struggled with the language.

There were fewer people in the morning, no lines.