HAMBURG AIRPORT CAR RENTAL REVIEWS

This company is good, rented from them twice, upgraded each time

I reserved a BMW X5 but got a Volvo XC60 instead. Maybe there were fewer cars available, but I booked well in advance.

Service from Hertz was excellent, very satisfied.

The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

The car rental pickup is right at the airport, which is very convenient. We compared prices among several car rental companies and chose this one because they were cheaper. The car was quite new, a Volkswagen, and we were satisfied.

Long lines

The car rental company provided excellent service. They were attentive and considerate throughout the whole process. Very satisfied.

A standard car rental counter abroad.

Convenient and good service

Good location

This company is terrible and untrustworthy. They pressure you into buying full insurance, tell you that there's no need for a vehicle inspection, and then charge you for pre-existing damages. It seems that the previous renter probably paid for the damage and now they are scamming new renters with full insurance to repair the car. Your company in Berlin doesn't even pay for parking fees and gets chased away. It's a disgrace that such a terrible company can exist in Germany and tarnish the country's reputation.

Easy procedures, very good price

I couldn't rent the car I wanted - a Golf.

The staff at the car rental was very nice. Knowing it was my first time renting a car and I was quite nervous, he took me to the car.

Everything was very convenient and fast, but there was an additional charge of 50 euros for an extra driver.