DUSSELDORF AIRPORT CAR RENTAL REVIEWS

takes long when drop the car back

easy to use

The service was good, but the cost for extending a few days is too high.

So thrilled with the upgrade!

No need to queue

Easy collection and good value

App is easy to use and booking was simple

Great as always. They matched our needs to a suitable car last minute

very good experience. would recommend to others as well

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

Thank you for everything.

Thank you for everything.

Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport. With me other customers also were trying to find the departure elevators and throllies.

Almost ok, not magic.Normal

The provided car model was not very satisfactory. It's unclear if it was an upgrade, but the power and fuel efficiency were not as good as the vehicle booked.

I've rented cars abroad numerous times, and this was the least friendly front desk I've encountered. The staff was cold and never smiled, constantly trying to get me to buy their insurance. After refusing, they became even more impatient and uninterested.

The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.

The car pickup and drop-off went pretty smoothly, not bad.

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

It was average. The process took quite a long time, and at the end, they said the pickup time was 15 minutes early, requiring an extra day's charge (early pickup and return were not allowed). They persistently pushed insurance; you need to be firm in declining. The counter only handled key collection, with no staff accompanying you to the car, which means if there's an issue with the car, you have to walk back a long way to find them.

Clear instructions and illustrations for the return process.

It was ok

It was ok

Due to a delayed flight the rental office was closed. I never even got a car from them… all I got was to pay the full price for the rental as it was a “no show’ I could understand if they charged me 20 eur or so, but 100%!! That’s not ok.

All good!