“Europcar billed my card without a reason or invoice - although at return everything was ok. BAD!”
About Keddy by Europcar:3.0/10
EuropCar charged after the Rent my credit Card without a reason, an invoice and an explanation. Once I asked them why, they told me to refer to Easyrentcars. But it was EUROPCAR who took money from my card, and this although vehicle was returned properly as certified by the signed protocol I received back when returning the car.
It was very smooth service when picking up the car, they even upgraded to a better one at that moment. Guy who worked there at reception was super helpful, suggested on better insurance for us and gave his card if something would happened or any troubles would occur.
The process for getting the car was good. I had trouble finding the drop off and the staff did not help much even after repeated calls. Almost missed my flight from DUS.
We have a different car. It was opel zafira with a Gps and more space for our luggages and peoplw as well. But we were charged more than expected,made a claim for a refund and they did.
The rental and return process is quite convenient. The vehicle condition is also good, so you can use it with confidence. However, it's best not to change the car model at the counter as the price difference from the app quote can be significant. If there's no car available for an exchange, you can request a similar car without an extra charge.
“Everything was perfect, the car was big and new. The price was low. The best”
About Hertz:10.0/10
I asked about the size of the car. They advised me to take Ford S-max instead Ford Mondeo I ordered. It's really good deal. Big and comfortable. It was easy to find the desk and the car.
About QEEQ:10.0/10
After rebooking price became even better than expected.
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