ZAKYNTHOS AIRPORT CAR RENTAL REVIEWS

The staff were very enthusiastic and patiently explained everything. They also gave us a lot of local travel information.

Because our flight was delayed, they charged us over 20 euros. Others who booked through the same platform didn't get charged. It feels like a scam.

The attitude was okay.

The queue time was short, but the staff were not very knowledgeable.

Not bad, not many people in the off-season.

Perfect

It's not 'right cars' at all. The staff at the airport didn't recognize it. After a long phone call, they told me to wait at the airport entrance. Terrible company.

Right across from the airport

The Zakynthos airport is likely building various rental kiosks. They wait with signs at the airport exit, which is convenient. Their current store is just to the left of the airport exit with a clearly marked sign. The process is convenient, although I'm slightly disappointed I couldn't choose the car myself. For mountain roads, a powerful car is better.

They require a Visa card for security deposit, but I just declared bankruptcy. Managed to use cash instead, paid 500 Euros as deposit, which was refunded after returning the car. Pretty reliable. The owner carefully inspected the car before lending it out, suggested taking photos for records. Very meticulous owner.

Easy car rental and return process

The worst car rental experience I've ever had. Not only were they rude, but after paying the rental fee, they directly charged my card 998 euros as a deductible for insurance, claiming it was not a deposit. They said it would be refunded 12 to 15 business days after confirming the car was fine. I've rented from companies like Avis and Sixt before, and they usually just take a note of your credit card without charging a deposit. This company, however, charges your card immediately and doesn't refund upon return. You could barely find this clause in the rental contract. I wanted to switch rental companies, but they charged me since I didn't provide a PIN immediately. It felt like theft, especially since it was cash. If I weren't abroad and didn't want to ruin my trip, I would've called the police! I even contacted the rental platform's customer service, but only received standard replies saying everything would be fine and they'd report the issue. My question is, what if my credit card expires before I get my refund? Who covers that nearly 1000 euros?

Very slow. Clearly had cars available but didn't give one. The car was also extremely old.

The car is a bit old, no free upgrades, the warning light is on all the time. The manager said it's due to the weather and assured me the car is drivable. They tried to sell me full insurance, but I had already purchased full coverage through the rental company, so I didn't accept their offer.

Absolutely horrible!!!! Very, very, very, very bad service! They forced us to buy €62 insurance, otherwise they wouldn't give us the car! The same happened to two other Chinese customers as well. This company has no credibility! Absolutely terrible! Do not rent from them under any circumstances!!!! Let's see if QEEQ dares to delete my review! When I checked, it was all positive reviews but it's not true at all!

Before renting the car, I specifically contacted the car rental company but did not receive any notice that only credit cards with Visa or MasterChip are accepted. On the rental day, the company said that my credit card with a UnionPay logo could not be used. I asked if my spouse's card could be used, and they said no. When I asked what to do, they said we just need to pay an extra 80 euros to use the credit card with the UnionPay logo and Visa chip. We had two families renting two cars, so we paid an extra 160 euros. Additionally, because the return time was 6 am, outside their business hours, we paid a 24 euro service fee per car. PS: Another Chinese tourist family renting a car at the same time as us also had to pay the 24 euro service fee and a one-month deposit of 1460 euros.

The attitude was quite unfriendly, forcing us to buy additional insurance. They don't rent cars without an international driving permit and didn't even look at the translation. Once the insurance was upgraded, it was fine. Clearly a scam.