The worst car rental experience I've ever had. Not only were they rude, but after paying the rental fee, they directly charged my card 998 euros as a deductible for insurance, claiming it was not a deposit. They said it would be refunded 12 to 15 business days after confirming the car was fine. I've rented from companies like Avis and Sixt before, and they usually just take a note of your credit card without charging a deposit. This company, however, charges your card immediately and doesn't refund upon return. You could barely find this clause in the rental contract. I wanted to switch rental companies, but they charged me since I didn't provide a PIN immediately. It felt like theft, especially since it was cash. If I weren't abroad and didn't want to ruin my trip, I would've called the police! I even contacted the rental platform's customer service, but only received standard replies saying everything would be fine and they'd report the issue. My question is, what if my credit card expires before I get my refund? Who covers that nearly 1000 euros?
The attitude was quite unfriendly, forcing us to buy additional insurance. They don't rent cars without an international driving permit and didn't even look at the translation. Once the insurance was upgraded, it was fine. Clearly a scam.
Absolutely horrible!!!! Very, very, very, very bad service! They forced us to buy €62 insurance, otherwise they wouldn't give us the car! The same happened to two other Chinese customers as well. This company has no credibility! Absolutely terrible! Do not rent from them under any circumstances!!!! Let's see if QEEQ dares to delete my review! When I checked, it was all positive reviews but it's not true at all!
The car is a bit old, no free upgrades, the warning light is on all the time. The manager said it's due to the weather and assured me the car is drivable. They tried to sell me full insurance, but I had already purchased full coverage through the rental company, so I didn't accept their offer.
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