JOHOR BAHRU AIRPORT CAR RENTAL REVIEWS

The car I received was different from what I booked. My Malaysian friend told me that the car I got had less power and was of a much lower brand compared to what I had reserved, and the price was not on the same level either. I spoke to the store about it, and they just told me that the car I booked was not available. If it was not available, why was I still able to make the reservation on the platform? It's really frustrating.

Very satisfied

A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.

Suria don’t have counter at Senai Airport. Credit card machine didn’t function. Very old.

Easy and fast

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

The booking platform is user-friendly and we will definitely book through the website again in the future.

They try to sell insurance when picking up the car, even after clearly being informed that insurance was already purchased in China, and they still waste time promoting it.

excellent, easy to pick up

excellent, easy to pick up

Easy to communicate

I have search The pick-up and drop off at johor downtown but after booking made it show Johor Bahru airport: it made me to contact the local operator to amend the pick-up and drop off point: hope u can adjust your system.

Very satisfied. The process was simple and fast.

The service attitude was excellent. Very efficient.

Good and clean

No

Very satisfied!

Average

Satisfactory

Malicious charges, deceiving consumers

Good service

Easy to handle the on-line booking precedure

Satisfied

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.

Very satisfied

The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.