The day before picking up the car, they contacted me via WhatsApp to confirm the time and location again, which was very considerate. I mentioned in advance that I wanted to delay the pickup by an hour, and it was no problem.
The pickup time had already passed, but the staff still hadn't shown up, resulting in an excessively long wait. The return location was changed on the day without prior notice. Originally agreed to return the car in the city, and I had paid extra for someone to collect the car at the hotel. On the day of return, they said they were short-staffed and asked me to drive the car back to the store myself.
The service was unprofessional, the store was hard to find, and even though they created a group chat early on, the instructions were unclear. The store was messy and dirty, it felt like being in Mexico.
The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.
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