BELFAST CITY AIRPORT CAR RENTAL REVIEWS

After flying over 9,000 kilometers and taking a two and a half hour bus ride, our group of six finally arrived at the Northern Ireland branch, only to be told there were no cars available without any prior notice.

Like: Nice little car, Skoda Fabia, just right for my family. Collection was easy and the staff at the counter really helpful. Drop off was straightforward and everything went really smoothly.

Not many people in line, but they tried to sell insurance and had a bad attitude.

The service was very poor, the staff had a bad temper and lacked a service mindset. The car wouldn't start the second day, and when we contacted the rental company, they initially said they'd call back in five minutes. Later, they said someone was on the way, but 40 minutes later, they just gave us a phone number. We had plans that day, so we anxiously questioned why they didn't come earlier. The staff member hung up on us twice, ignoring our situation! In the end, we managed to reach out politely and were given a contact for the car manufacturer's diagnostic service, who promptly identified the problem. However, our plans were delayed by five hours, and we only managed to visit one place! We were supposed to catch a flight to Belfast! When returning the car, the store's roll-up door was shut. We knocked and got no response, so we called customer service. Shortly after, the door opened, and the staff member yelled at us, implying we shouldn't have called the company and that we were causing trouble on purpose because there was a doorbell. I had to apologize and explain that I didn't see the doorbell and even offered to call the company to clarify the situation, which eventually calmed him down. Overall, I've never encountered such rude staff! Terrible experience!

I was unsure about the exact deposit amount. My credit card was charged over 110 pounds and I don't know how much will be refunded. It took a long time to find the drop-off location, almost missed my flight.