Thank you Europcar! The service was great, and the receptionist Turkma was very friendly and efficient. What impressed me the most was that after returning the car, I forgot my watch in the trunk. I contacted the staff member Jeafer, and he kept it safe for me. The communication was very smooth. I am very grateful and highly recommend this rental company!
This is the worst vehicle condition I have encountered during my self-driving trips across several countries!
1. The interior is severely worn, as if it had been used for transporting goods.
2. The vehicle has 95,000 kilometers on it, is old, and even the rear logo has been removed.
They brought the car to the airport parking lot, and right after the inspection, they pulled out a POS machine and asked me to pay 50 local currency (equivalent to nearly 1000 RMB), telling me it was just a temporary hold on my credit card and would be released when the order ended. (I had purchased full insurance for this order, but they still forced me to pay this fee, which is outright fraud. I bought full insurance to avoid these issues, yet I was still forced to pay.) However, when the order ended, no one contacted me about how to unfreeze or handle this money. When I consulted with my bank, they told me the payment was taken directly and not held, and now, over a month has passed with no contact from anyone. When I tried to reach their customer service for support, no one responded. Very disappointing.
The most frustrating part is that they didn't have the Hongqi car I wanted, yet they forcefully gave me a Cowin instead. Honestly, I've never heard of this brand, and driving it was terrible. If they didn't have the Hongqi available, they shouldn't have accepted my order. The customer service even told me this car was newer and better than the Hongqi. I've never seen such industrial junk in my home country; the interior was full of plastic noises. Truly garbage.
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