STAVANGER AIRPORT CAR RENTAL REVIEWS

Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.

Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.

Although Stavanger Airport is not very large, all the car rental offices are located in a small building about 50 meters outside the airport, which is fairly easy to find. When I arrived, there was no queue at the AVIS window. I handed over my rental voucher, driver's license, QEEQ certificate, and credit card to the staff, and the process was completed in just a few minutes. The staff repeatedly confirmed my rights and obligations, had me sign in four places, and then handed me the car key. All the rental cars are located on the top floor of a five-story parking garage next to the rental office. Taking the elevator up, it was not too difficult to find the car assigned to me, a nearly new Golf Estate with only 6000 kilometers driven. I requested a diesel car, but the staff said none were available, so I got a gasoline car instead. Over ten days, it was quite fuel-efficient. The car had automatic headlights, automatic wipers, adaptive cruise control, front and rear parking sensors, a massaging driver's seat, and automatic start-stop for the engine. All the necessary features were included, which was excellent. The downside was that due to the small engine, the power loss was quite noticeable when the air conditioning was on, and in some cases, I had to downshift two gears to drive normally.

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

Customer service was decent, and the waiting time in line was not long.

The pickup process was confusing due to language barriers. After getting out from the 5th floor, we had to get a ticket, drive down, and insert the ticket again to exit, which took a long time. Returning the car in Molde at 5 PM was challenging due to rain and darkness. We had a hard time getting out of the airport parking lot and had to ask several people for help. Eventually, we found the Hertz parking area, but it was full. We ended up parking next to a Hertz service car and took a photo to finish the process. It was exhausting. Big companies should offer Chinese language services.

We arrived in Stavanger at 11 PM. There was someone at the counter waiting for us, and contrary to an earlier email, we weren't charged an overtime fee. The car pickup procedure was completed very quickly.

No problems. Fast and easy.

They have charged my credit card three additional times since I completed the rental and I have not seen an invoice. I would have prefered if I pay for any tolls or extra charges at the counter at the end of the rental and be done with it. The car itself was great, and the ticket counter fast.

The style of foreigners is like that, unhurried and calm. I picked up the car early in the morning, not many people, but there was still some waiting, haha.

This car rental experience was terrible. First, the rental company replaced the originally booked SUV without any detailed explanation, unlike other rental companies. They didn't even check the car themselves and let me inspect it and figure it out on my own, which took a long time. They also pre-charged me over 900 NOK for fuel, but I haven't received a refund even after refueling. The two most frustrating issues were: first, their customer service phone was always busy, making it impossible to reach them for any help. Second, when we planned to return the car in Trondheim due to a change in our departure time, we were told by the staff during pickup that it would be no problem. However, when we arrived at the return location at 16:00, the store was already closed. The addresses of the two alternative return points provided by the store were missing or incorrect. After asking around, we found one return point at a gas station that was closed and another at a hotel that had been under renovation and closed for a year. We had no choice but to drive 40 kilometers to the nearest airport to return the car. The airport staff said they couldn't handle the issue, and we ended up spending six hours and a few hundred NOK on an airport shuttle back to our hotel, almost reaching midnight without any food or drink. We were extremely upset and will never rent an Avis car through your website again. What a terrible company!

The service was quite enthusiastic, and the car pickup appointment was mostly on time.

The pickup staff was especially slow.

We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.

No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.

Good service attitude

Good experience, rented a Ford compact but was given a BMW compact, which was easier to drive and more comfortable. Additionally, there was no hard sell for insurance, thank you to the rental company. The only confusion was that there were no staff present during the return; we had to return the keys at the counter, so the car condition will be decided by the rental company. I hope they are fair.

Recommend getting full insurance for peace of mind!

Le véhicile que j'avais réservé n'était pas dispo, mais il m'en ont attribué un autre de la même gamme. Pas de problème pour la prise en charge de la voiture

Site très fiable et tarifs compétitifs, pas de mauvaises surprise

No waiting lines

Satisfied.

Even though it was already early morning when we picked up the car, the rental company staff stayed late to assist us. We truly appreciate their effort, even though there was an extra fee.