VENICE MARCO POLO AIRPORT CAR RENTAL REVIEWS

Very good staff at the check-in and check-out.

Always an easy process.

Car was damage Car was without fuel and I was in a rush I had to search fast to filled up Car had smoke cigarettes smell Car was not properly cleaned inside

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

Few staff, long waiting time

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

booking platform was excellent

The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help Not good experience if your car tyre flat or accident if i need help from Europecar

A supplier to be wary of, expect to be forced to spend 300 euros.

Service was good

Good service

Excellent service and car. No complaints. Drove us to the airport in the car we rented.

The car was dirty inside and outside - when we pointed it out, we were told to bring in the similar - dirty - condition. We drove it from Venice to the mountains during winter and it happens to snow it winter, we were not provided winter tires so when we tried to climb a main road during snowing we were stuck on the road. We found a snow-tire socks in the trunk and used them. After returning the we were charged 45 Euro for using those sock. Invoice stated: Penalty for restoring snow chains/snow socks So good luck if you drive in mountains during winter.

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off

Fats booking and competitive prices

The person at the counter is an excellent customer service person.

The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Funcionó muy bien

Overall quite satisfied

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.

Very easy, cheap, and fuss-free service. The car was in good condition. We'd got a hybrid car which helped save a lot on gas.

Amazing easyness on receiving the car. Dollar is a pleasant surprise

I should’ve purchased the insurance offered on the platform. Instead, I opted for on the spot insurance and paid way more. Lesson learnt

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.

So-so