Pretty good, the staff at the Italian airport speaks English. The first car had some issues with the tires, but they replaced it immediately. I left my wallet in the first car, and the staff noticed and returned it to me. It changed my view of Italians.
The staff were enthusiastic and had a good attitude, answering questions as best they could. There was no Chinese language service, hopefully there will be in the future.
The car was in great condition, I even got a new car; however, the service at the store wasn't very friendly. When I returned the car, it wasn't with a full tank of gas, so the charges were significantly higher. They didn't provide a detailed breakdown of the costs. Because they were in a hurry to close and we were in a rush, we had to quickly pay and leave.
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