VENICE MARCO POLO AIRPORT CAR RENTAL REVIEWS

Very good

It would be best to have someone who speaks Chinese.

Pretty good

Overall, it's pretty good.

When problems arose, they did not seek solutions, regardless of customer acceptance! They advertised Mercedes cars online, but there were never any Mercedes cars, which is somewhat deceptive.

Paid in full 2 months in advance, but didn't get the car, which affected my entire trip! It's a scam company.

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

The service standards are acceptable.

The service was excellent. We initially had two small cars, but due to a sudden health issue with one of us, they arranged a large Mercedes for us. Very impressive!

Picked up and returned the car at Venice Airport. Although the counter is not large, both the pickup and return were smooth.

Although it's not the largest car rental company judging by the return parking space, the service throughout the rental process—from picking up the car, using it, to returning it—was satisfactory. It was a good car rental experience.

Good

Renting a car was quite convenient.

I arrived early at the pickup location, but the staff at the counter refused to assist me, citing that it was not yet the pickup time. When the pickup time arrived, they informed me that there was an issue with my credit card and I could not get the car. By this time, the pickup window had passed, so I couldn't cancel the order or pick up the car.

Couldn't get the car at all! Totally a scam!

Excellent

The staff were enthusiastic and had a good attitude, answering questions as best they could. There was no Chinese language service, hopefully there will be in the future.

It's my third time renting a car, and this time from this company. Extremely dissatisfied! Make sure to inspect the car for damages before picking it up! When I picked up the car, the person who was supposed to inspect it said they were off work. They intentionally told me to leave, and someone inside shooed me away. I felt uneasy because who picks up a car without inspecting it? Now I realize these people are really bad. I've learned my lesson. It was dark and windy, and impossible to see. When I returned the car, they inspected it very thoroughly and blamed even the smallest scratches on me. I absolutely did not cause them, and they admitted I didn’t. But they said someone else must have hit me and since I didn’t buy full insurance, which is more expensive than the rental, I had to pay for it myself. It’s all a scam.

The car was in great condition, I even got a new car; however, the service at the store wasn't very friendly. When I returned the car, it wasn't with a full tank of gas, so the charges were significantly higher. They didn't provide a detailed breakdown of the costs. Because they were in a hurry to close and we were in a rush, we had to quickly pay and leave.

The experience was good, no extra charges.