JOHANNESBURG OR TAMBO INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Like: I received what was advertised
Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.

Pick-up and drop-off are extremely convenient. The daily rental rate for the same model is 30% more expensive than in Cape Town.

Europcar rental company is average. It's a big company with average service. After completing the formalities, they just hand you the key and you find the car yourself. But the car condition is good, very new and well-maintained. They are quite enthusiastic when you return the car.

The compact car I booked was unavailable, so I was upgraded to a seven-seater SUV for free. I felt really lucky as I had a lot of luggage and many people. It was a very good rental experience. However, the GPS map package provided by QEEQ was outdated and unusable. Fortunately, the SUV had a pre-installed Garmin navigation system, otherwise, QEEQ would have really let me down! The intention to provide free navigation to users is good, but to ensure a good experience, a lot of preparation is needed.

Like: Budget staff were excellent, even when picking up the car around 5 in the morning, and were friendly and efficient. I had to extend the rental for an extra 2 days and was done in minutes at a branch in another province.
Dislike: 1. I was billed prior to receiving an invoice. 2. Billed for 2.5 litres of petrol even when filling up at the Airport.

The car was good and the model also smooth running and dignified and when driving people liked it and commented on its beauty and stylish

Very poor experience. The rental platform promised a 1400KM driving limit, but charged extra for 700KM. After a long appeal, the customer experience was terrible with serious unexplained charges!!

Like: Dropping off experience

Fair

Very convenient

The service attitude was decent, though there was only one person at the counter. When picking up the car, the staff informed us that the BMW 3 Series we reserved was not available and arranged an Audi A4 without our consent. We later spoke to the store manager who helped us get a Mercedes C180. Additionally, no one guided us during pickup; we searched in the parking garage for a while.

It's alright

Like: I rented a people carrier for 6 passengers on this occasion. I got good service, a clean car and great value for money.
Dislike: Side sliding door did not work so we had to enter/exit using the opposite door during the rental period.

Average attitude, not very proactive, got tricked the first day

Like: Eventually gave me the car I had based my booking on.
Dislike: Took time to get the car I had based my booking on. Central unlocking did not work.

The car was brand new but overheated and left us stranded. In South Africa thats a serious position to be in. Customer service at budget took more than an hour to get back to us with a plan. They came and picked up the car and we never heard from them again!

Like: Everything went well and it was a pleasure to hire a car from First

It was not the model I booked. I remember the price was over 200 RMB per day when I made the reservation, but it ended up being 760 Rand per day.

Happy with car

Professional