Europcar - JOHANNESBURG AIRPORT OR TAMBO Information, Car hire Instructions & Policies

Waited too long in line to get the car. Return was quick and easy.

I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting: 1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card). 2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out). It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge. In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site). Enjoy South Africa. It`s a very beautiful country!

Easy procedure

Initially received a car that seemed to have some accident damage but they changed it. Struggled to locate the pick up but when we found it the staff were helpful.

Merci à Europcar et surtout à Gavin au guichet qui nous a dit avec un grand sourire que la voiture était neuve! Très facile à trouver.

Europcar rental company is average. It's a big company with average service. After completing the formalities, they just hand you the key and you find the car yourself. But the car condition is good, very new and well-maintained. They are quite enthusiastic when you return the car.

It was not the model I booked. I remember the price was over 200 RMB per day when I made the reservation, but it ended up being 760 Rand per day.

Very convenient

Average attitude, not very proactive, got tricked the first day

Pick-up and drop-off are extremely convenient. The daily rental rate for the same model is 30% more expensive than in Cape Town.

It's alright

When we went to rent a car, there was almost no waiting time. Although our English was not very good and communication was a bit slow, the lady who assisted us was patient and very helpful.

We didn't have to wait much when renting the car; even though our English was not great, communication was slow but the lady who attended to us was very patient and nice.