DENVER AIRPORT CAR RENTAL REVIEWS

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

Car was horrible. Please check car before renting

Car was horrible. Please check car before renting

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints

Average

On making a rental order, the deposit required should be made clear!

The vehicle was very dirty inside. We had to wait almost 30 minutes for the shuttle van.

The car rental was through Thrifty, Not an inconvenience, although as we were waiting for the shuttle pickup at the airport, we noticed that the other rental agencies had shuttles more thoroughly.

Overall service attitude was quite good.

Didn’t need to pay for EZToll. Had it refunded at end of trip.

Best price out there.

Je conseille Alamo, ils sont au top , la voiture était neuve, le personnel parfait !!!!

Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

Car was great, good on gas. Gas meter was not working correctly so they offered me an upgraded vehicle or free tank of gas. Very accommodating.

Easy to shop. Prices changed as I shopped around. That was not encouraging.

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

Store did not have a representative at the counter. Had to ask janitor.

The agent aimed to please.

I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.

Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

The car exceeded our expectations. It was new, clean and comfortable. Check out was quick, it was the wait in line that slowed us down...but it was still wasn't long.

Great price and easy to rent.

Counter staff did not tell me about the large number of toll roads around Denver which I was unaware of, or that toll pre-payment to Budget beforehand would save me money. Unaware of all this I was stung with some hefty toll costs which I now have to pay. Not good. My wife booked her car through Thrifty after I had dropped my car off at Budget. The counter staff at Thifty informed her of all this before she took her car out. I was with her at the time and wondered why I had not received the same advice from Budget!!

I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!