They were amazing at Denver Airport location. Treated us like we were long time Dollar customers. So great at making us well informed and happy. Certainly the go to rental company. I find it hard to understand any negative reviews about Dollar Car Rental at the Denver Airport location.
I had lost my driving license & I orally I was told by the lady at the Alamo counter I couldn’t rent without the original license - even though I had printed out a copy (I keep a copy on Dropbox) & a UK government DVLA access check code - but when I told the manager I rent direct from Alamo every few weeks in the USA - he said it was fine. I only booked through you since ALAMO had no cars showing as available - so good for you for having stock with them.
Spent 1-2 hours fighting at desk against 3 poeple trying to force me purchase $600 in insurances that I already have.
With 30 hours travel and 6 hours jetlag, this is not a situation that I want to live again.
They didnt have any full size sedan, so they upgraded us to a SUV. Which was 4yrs old with 55k miles beat up with scratches and no speed. Made loud noises. Couldnt find anything nearby to exchange the car
About QEEQ:10.0/10
Please give full size sedan as promised hold advantage accountable
“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”
About FOX RENT A CAR:5.3/10
Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows
About QEEQ:8.0/10
Love your price drop. But needs to be more easier and noticeable to apply to your rental.
They acknowledged the rate of the contract, but did not accept the insurance coverage that you were offering.
However my credit card and private vehicle insurance covered me.
Budget exceeded my expectations. They booked my car for a car that was not suitable but quickly found a new vehicle that was originally booked and didn't try to oversell me insurance. They were really helpful.
Requested Jeep Wrangler, Received Jeep Wrangler. Although it was bright red, this was a fantastic vehicle. About 10,000 miles on it, ran great with zero issues.
About QEEQ:10.0/10
Booking was simple and fast, everything, including pricing was straightforward and accurate.
Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.
Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out.
The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.
“EasyRentCars was great. Fox rent a car tried to scam me!”
About FOX RENT A CAR:7.0/10
The car was okay. What I didn’t like was that they tried to sell me a toll package that I didn’t need. They said I would based on where I was traveling but I never crossed one toll. That is flat out lying in order to sell more and I don’t appreciate that sort of practice at all!
About QEEQ:9.0/10
Easy to book but did have difficulty understanding the agent. Able to get me the price I wanted at last minute.
I have rented a few times with Fox. They always have a nice shuttle driver and the shuttle is always a short wait. I expect a line when I arrive because of the bargain pricing. I am prepared when I get in line with a credit card that accepts the normal sales tax, airport tax, extra driver fees, and the authorization hold charges. Be smart read the fine print and be ready with the right card and bring your insurance paperwork. I had no pressure for add ons ever. The cars were great. I always fill it up before drop off because I know every rental will charge 7$ a gallon if I dont. Get smart and Auto rental at Fox or anywhere will be fine.
I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options.
THE GOOD:
-Price was right.
-Staff were easy to work with and friendly.
-They didn't have the car I had reserved, but they gave me an upgrade.
THE NOT SO GOOD:
-My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before.
-The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.
About QEEQ:10.0/10
Found a last minute rental for half of what any other deal site or rental company offered! Easy booking. I will use again!
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