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Search for FOX RENT A CAR Car Hire in Denver

Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Volkswagen Jetta image
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR Denver Airport

B.Stephen

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Medium SUV | Hyundai Santa Fe or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Sat, Jul 20, 2024
“ecline all upsells from Fox”
About FOX RENT A CAR: 10.0 /10
Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.
About QEEQ: 10.0 /10
Service was very easy to use.

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Compact | Toyota Corolla or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Tue, Dec 17, 2019
“Great price but very poor service - it should not take over an hour to get your rental car!”
About FOX RENT A CAR: 6.3 /10
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
About QEEQ: 10.0 /10
Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

V.Nagam

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Intermediate | Toyota Corolla or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Fri, Sep 20, 2019
About FOX RENT A CAR: 9.0 /10
Fox rent higher management was good compared to regular staff
About QEEQ: 10.0 /10
EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

L.Vo

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Full Size Van | Dodge Grand Caravan or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Tue, Aug 20, 2019
“Customer service needs to work faster. The pickup process took almost 1 hour.”
About FOX RENT A CAR: 6.3 /10
Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.
About QEEQ: 8.0 /10

F.Rivas Duarte

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Compact SUV | Jeep Compass or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Wed, Mar 20, 2019
“Will never use this rental company again.”
About FOX RENT A CAR: 3.7 /10
Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

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