SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Temps d'attente assez long pour récupérer la voiture. La voiture était une catégorie C, comme demandé, mais le coffre n'était pas assez grand pour mettre 2 valises et 2 petits sacs à dos, il a fallut baisser les sièges arrières pour que les bagages rentrent. Pas d'état des lieux de la voiture, il a fallut prendre des photos des nombreux éclats de peinture. Un grand merci à Thrifty qui m'a permis de rendre le véhicule à Los Angeles au lieu de Las Vegas, sans aucun supplément. La restitution du véhicule a été parfaite, rapide et efficace.

Excellent rapport qualité/prix, surtout grâce à un coupon de 30$ donné pour un parrainage. Support rapide et efficace. Merci à Easyrentcars.com

The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while

Very User friendly

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.

Staff had a very indifferent attitude

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Easy to book and got a great price

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

The Thrifty counter was closed from my experience due to lack of employees. The sign sent us to the Dollar counter where there was one woman with 15 people ahead of me and the line grew to 20 behind me. It would have been better for Hertz to help out with my check-in as they had some employees standing around and they own Thrifty and Dollar. This is a fairly common short of help experience for me and just feel bad for the one person working.

No problem...I like the rates.

The provider was great! They didn’t have a car ready so there was some wait time but the car was clean and the agent was helpful.

I’m not sure how price protector works.

There were hidden charges. They did not clearly explain that the insurance purchase was not a deposit.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

One thing would definitely be the Customer service is so poor, after a 15-16hr flight/travel it would be really nice to be greeted with a smile, friendly or welcoming tone, like real basic customer service skills needs big improvements. Also the first car (black Ford Explorer) they gave us had problems with the brakes we noticed on the 2&3rd day we had to return it, thankfully they were helpful in giving us another car to replace and worked perfect for us.

After researching so many different car rental booking places I was fixed and confident easyrentcars provided the most affordable rentals for the vehicles we were looking for.

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Counter staff could not have been more accomodating and even upgraded vehicle with no charge. Excellent experience

This was a terrible experience I will never use this again. I rented a Ford Explorer for a ski trip be I needed four wheel drive and space for gear. When I got to fox they said they don’t have any 4X4 and gave me a minivan and the guy at Fox couldn’t have cared less about how that would effect the trip. We ended up having to pay to take a bus because nothing without four wheel drive is aloud up the roads when it snows.

Great service

The car's condition wasn't great, and the subsequent problem-solving process was unsatisfactory

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Pretty good, at the airport

Excellent service and product. No complaints.