SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

The car pickup was very quick, no one was in line, and the clerk kindly gave us a four-wheel drive, likely because we were going on a long trip.

The service was excellent. We arrived early and they allowed us to pick up the car in advance. The car we received was the exact model we rented, no need for changes.

Satisfactory

They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.

Fast and efficient service

Overall pretty good, a nice experience.

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

The vehicle was new and in great condition.

Very satisfied. Arrived at 2 AM and got a free upgrade to an SUV.

Very good

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

The rental company itself is pretty good.

Pretty good. Arrived at midnight and they promptly resolved any issues.

The car pickup process was very convenient and the procedures were simple.

The system is terrible. I tried 5 credit cards but couldn’t get through. Finally, I had to use a debit card for the deposit, which had to be entered manually. The whole process took nearly two hours!

Returning and renting cars at Salt Lake City Airport is very convenient.

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

Satisfied

Satisfied

They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.