The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.

Charged $13 per day for multiple drivers, but didn't charge for the other two rentals from the same company.

Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!

everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.