TAIWAN TAOYUAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

PONY was, hands-down, the best rental car experience we've ever had! Their level of service goes above and beyond: privately picking us up and dropping us off to hotels and the airport, providing car chargers, and providing all the right information to drive safely in Taiwan. Highly recommend to anyone traveling to Taiwan - it made our road trip experience the best it could possibly be.

So easy to use! Highly recommend!

The Taiwanese staff were very nice and professional. Our car broke down halfway, and even though it was after business hours, they quickly contacted a repair shop and solved the problem.

I have two complaints: 1. The rental company didn't provide a full-to-full fuel policy as mentioned on the official site. If you want to pick up the car with a full tank, you have to pay for the entire tank of gas. Although you don't need to return it with a full tank, you usually end up with a lot of leftover fuel, which is somewhat unfair to consumers. 2. I didn't use Sesame Credit as a guarantee, so the rental deposit was taken in cash—yes, you read that right, not a credit card hold, but cash paid via WeChat to the rental company's representative. This deposit is refunded only three months after the car is returned (if there are no traffic violations), which poses a financial risk for customers. I wonder if this is common practice in Taiwan or if it was just my experience.

Very friendly pick up staff. Speedy process. Nice car.

Very satisfied, highly recommend.

staff were excellent 5*

The wait time was not long and the service was efficient.

Fast service

Récupération difficile par téléphone (pas de puce à l'arrivée) avec un correspondant ne parlant pas anglais

Did not get a vios but Toyota sienta. Is OK with me since the same capacity. Easy to communicate with them as they also use Whatsapps. Good respond.

Easy

Smooth and convenient

Friendly and attentive service

Making the call was a bit confusing as we didn't know which no to skip. Only dial last 8 no. if using public phone. Waited ard 15 min for pick up due to traffic jam. Wait outside at no. 18 and look for staff wearing the IWS blue yellow T-shirt. Getting and returning car was very fast, car is new. Staff brought us back to airport with our hired car.

good

Need to call JT staff to arrange for car pickup. Had to go to a deserted location away from the airport to complete vehicle transfer/pickup. This was arranged by the friendly staff. I was given a Colt Plus instead of the Yaris. The radio was not working.

They explained the entire rental process and insurance details very thoroughly.

Car was very new

They did a great job picking us up at the airport by pillar 18 and the return was very smooth. The car was in excellent condition and driving in Taiwan was much easier than the past.

I paid a 2000 RMB deposit through WeChat transfer, and it has not been refunded yet.

Good choice this time.

The rental store is old and gives an unprofessional feeling. They require a cash deposit for violations, and credit card pre-authorization is not accepted, plus they hold the deposit for two months. I've never heard of such a thing.