TAIWAN TAOYUAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Poor vehicle condition, not from JT company.

Top-notch service. From reception, car pick-up to return. Flawless.

Like: Everything is good and efficient.
Dislike: Nothing at all

The person handing over the car had a good attitude, but the person I talked to for a receipt had a bad attitude.

The car had almost no fuel when we picked it up. They told us to return it with the same amount of fuel. Seriously??? How could I risk driving until the fuel runs out? Running out of fuel on the road is a serious issue. This made us spend extra time finding a gas station and refueling before our trip. It was exhausting. When we returned the car with half a tank left, we were told we couldn’t get a refund. Fine, I expected that. Total waste of money.

The service from the car rental staff, Judy, was excellent. She explained everything patiently and thoroughly. Picking up and dropping off the car at the airport was very convenient. This self-drive trip in Taiwan was quite tight on schedule, and Judy’s assistance was invaluable. 10 thumbs up for Judy!

They upgraded the car. The staff very nice and helpful.

Terrible service, I waited for 30 minutes and when I asked, they said there was traffic...

Excellent service, very convenient and attentive

Excellent service

Judy, who assisted us with the car pickup, was very professional, attentive, and enthusiastic.

The staff was very welcoming, efficient, and provided considerate service.

Very good, provided detailed explanations.

Great attitude, but the fees seemed a bit steep.

Waited 3 hours at the airport to get the car, which delayed our schedule. No one contacted me during the wait. The car provided was not any of the three models specified, but a Mazda 3. Requested compensation but received no response.

I strongly advise against renting from this company. It's like a roadside car wash, very sketchy. I have no idea how they got a 9 rating. When picking up the car, I was told to transfer a 2000 RMB deposit via WeChat (which wasn't mentioned in the order). They said it would be refunded after 60 days. When returning the car, the gate was locked and I had to wait for half an hour. They meticulously checked for scratches and damages for about 10 minutes and found a tiny scratch (the paint wasn't even damaged) and charged me 4500 TWD. I was in a rush to catch my flight, so I didn't argue. Zuzuche should reconsider collaborating with such an unprofessional shop.

The car was in great condition, very clean, and we got a free upgrade. We managed to fit four 26-inch suitcases in the trunk. Very satisfied.

Good customer service. We were given quite a new car.

Very good

Explanation was not detailed enough