TAIPEI(CHINA) CAR RENTAL REVIEWS

In the accident, I accidentally scratched the car a little, but the car rental company opened a large amount of compensation, because the credit card has copied my information when taking the car, the staff did not come to check when the car was returned, only told me to stop Stop in the parking lot, then tell them the location and take a photo. Finally, back to my country, the car rental company brushed a huge amount of compensation, and the damage was not seen at the time. I was forced to pay under the pressure. 在意外中，不小心把車子刮花了一點，但租車公司卻開大額賠償金額，因信用卡在拿車時己複製我的資料，還車時工作人員沒有來檢查，只叫我在停子停在停車場，然後把位置告訴他們和拍照。最後回到我的國家，租車公司卻刷了巨額賠償金，而損壞部分是我當時沒看到的。在強迫下無奈付了。

Very good service and accommodative. We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster

Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time . Also when we wish to extend the hire, the service staff does not seem to understand my request.

The car was clean and the guy was friendly.

Good

The car had the smoking smell. I hate that. The rest is quite good.

Our first booking was not successful. Only managed to get the car at 2nd try. So far so good.

The airport pickup and car collection process was well-prepared and reasonable.

Friendly staff, personalized service. Sent me information on driving in Taiwan.

車は日産の完全なる新車で気持ち良くドライブを楽しめました。保険がセットされている料金なのもいいと思う。台湾でなドライブは初めてでしたが、めちゃ楽しかったです。高速代は安くて燃料代も安かった。また利用させて頂きます。

予約も簡単で保険がセットされている料金が良かった。

Met expectations. Xiao hao v helpful with dropoff. No last min upgrade due to holiday season which was a bummer but understandable.

As advertised on EasyRentCars apps, the pick up location was at Tao Yuan Airport. Upon arrival at airport, information counter informed us to call Chailease for pick up. Drop off point was not at the airport too. Other than that, Chailease staff and people were friendly, professional and nice.

You guys doing excellent job. But do check on this Chailease pick up and return location. It was a 7 mins drive from the airport and require a pick up. We choose to pay higher rental for the convenience picking up and dropping off at airport due to our timing.

The mileage was on the high side 65,000+ kms. We asked for a lower one and the staff accommodated our request. The mileage was still higher than our expectation and past experience however (30,000+ kms). The car functioned well however. Overall, we are satisfied.

details of where to pick up and drop off are confusing at times, but overall OK.

ワーゲンポロのつもりで予約していたらフォードのフォーカスが来て残念

とくに無し

Overall very good, staff excellent.

車はフィットもしくは同等の車種とのことでしたが、それよりもランクの高い車でした！空港の迎え等もスムーズでした！もしかしたら、日本語ができるスタッフもいるかもしれませんが、こちらが英語だった為か英語対応可能のスタッフだったので、返却等もとてもスムーズでした！おかげで最高の旅になりました！

The person in charge was on time on arrival to airport. He was very pleasant and friendly in attending to our request etc: clip for phone used for navigation, charger port in car, and was very detail in teaching us how to use the car . return process was very fast and he took us to the mrt station in airport as well .. thanks for making out taiwan trip wondeful.. car was great

Clean, convenient and friendly staff

Convenient

Great car, friendly staff. Had the car for 3 weeks travelling through Taiwan.

Everything was good and in order

Good!

Chailease is awesome company because it has awesome people working hard for it. I loved behaviour of all employees of chailease. Super

Easyrentcars.com is really so easy. Keep up the work. U rock

The car was very clean!

Initially, there was no contact via WeChat or WhatsApp. Upon arrival, there was no pickup service, so I had to call the company myself. If you are a foreigner, you're out of luck. It took 20 minutes to get through on the phone. Upon arrival, things were different from what was described on the website; we had to take another trip to their office to complete the paperwork. In total, an extra hour was spent before we could depart. A deposit of 2000 RMB was required, and it would take 60 days to refund.