TAIPEI(CHINA) CAR RENTAL REVIEWS

The car pickup process was average and somewhat rigid. They immediately laid down three major rules about driving in Taiwan, which felt quite blunt. Then they complained about the poor manners of some previous mainland Chinese customers, which had caused them losses. This was their reason for not having full-tank returns. I was given a Toyota with the fuel light on, despite being promised a Nissan. No mention of changing the car model. Also, I was told that mainland Chinese customers wouldn't be able to use the onboard navigation because of pinyin. I didn't buy it and eventually figured out handwriting input myself. The dropoff process with the lady was much better, very friendly and talkative. Overall, it wasn't bad.

The staff were very friendly, but responses were a bit slow.

Picking up and returning the car was extremely convenient

The Taiwanese staff were very nice and professional. Our car broke down halfway, and even though it was after business hours, they quickly contacted a repair shop and solved the problem.

The price is relatively high, which is a bit painful.

Very friendly pick up staff. Speedy process. Nice car.

Very satisfied, highly recommend.

Didn't get the car I originally wanted.

The company didn't know about the baby chair.

They gave a free upgrade for the car. It was very comfortable and their attitude was good.

The deposit was actually billed and paid. Had to wait 60 days for the refund process to start. The deposit was more than the actual rental of the vehicle...

Convenient and easy comparison between rentals. Good price when stacked with discount vouchers

Récupération difficile par téléphone (pas de puce à l'arrivée) avec un correspondant ne parlant pas anglais

Excellent service experience. They patiently answered all questions and provided a brand-new car with only 23 kilometers on it.

Easy

Smooth and convenient

Very good attitude ~ Detailed explanation of precautions

Overall, the car rental experience in Taiwan was quite satisfactory. However, there was an incident in Douliu, Yunlin County, where our car was maliciously scratched at the hotel. Despite our attempts to resolve the issue with the hotel, we had to take responsibility and cover the costs after contacting the rental company. In the end, the 2000 RMB deposit was not refunded, which was disappointing. The rental company should have insurance coverage for such damages not caused by the customer. Since we had purchased full insurance, the company should consider offering additional options like scratch insurance during the rental process.

Satisfactory

Had to pay an extra service fee of 750 TWD at the store, which was not mentioned during the booking. Being away from home, I had no choice but to accept it reluctantly. It wasn’t a huge amount, so I just put up with it.

Car fail to start on the first daycare

I paid a 2000 RMB deposit through WeChat transfer, and it has not been refunded yet.

The employees are professional and the conditions of the car is good.