The size of the vehicle did not correspond to the one I rented. When I pointed out to the staff the situation, they indicated to me that the reservation code corresponded to a vehicle of the Nissan March scheme, which although it was in good condition, it was much smaller than the size of a volswagen golf that was the I rented. The company explained to me that my reservation had the CCMR sip code that corresponds to a Nissan March and not a Volswagen Golf, so there was no way I could get a bigger car with the payment I made.
We rented a car in Guanajuato. We mentioned that we were going to Mexico City, which has driving restrictions. The staff promptly helped us apply for a 'city entry permit,' and our journey was smooth without any issues. The staff member also advised us not to give money if the police asked for it, suggesting we call them instead to handle the situation. Returning the car was quick, and although we didn't wash it, it wasn't really dirty. After returning the car, they even gave us a ride to our terminal.
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