It was okay. I forgot to bring my passport, so I asked my friend to bring it for me. Since I was in a hurry, I requested the store to let me complete the required forms, payment, and inspection in advance, so that I could pick up the car immediately when my passport arrived. However, the store firmly refused, not allowing even the filling of forms or payment. After waiting for an hour, once the passport arrived, they slowly brought out the forms one by one, explained everything at a slow pace, and played a video for me to watch. The entire process took almost fifteen minutes, which I found quite frustrating.
Overall service was satisfactory, but the only drawback was the shuttle bus after returning the car dropped us off at the domestic terminal, which required a long walk. The driver clearly knew we were international tourists and could have dropped us off at the international terminal but didn't even ask, which felt somewhat intentional. By the way, our family of four were the only passengers in the vehicle.
Be Kobe was a pleasure to deal with. When we were at the airport they notified us of the pick-up location and they were right on time. The van was just what we needed. Drop off was quick and easy as well.
On drop off I forgot my gloves in the car and I was already back at the airport when I noticed. The staff organized to have the gloves delivered to me within half an hour of my drop off at the airport.
Very impressive!!
When picking up the car, there was a slight feeling of being pressured to buy insurance. Returning the car was excellent—due to a miscalculation of time, I didn't refuel the tank fully and it was left half full, yet the rental company didn't make it an issue. They charged for half a tank. Additionally, on the way back to the airport, everything went smoothly, and they didn’t waste any of my time, promptly dropping us off at the airport.
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