I felt the counter staff rushed through the admin process so quickly and I ended up with over $100 of unexpected charges. The counter was very busy and there was a long queue all of which added to the pressure.
The car smelled of dog and the rear seats were badly stained. There was also a warning light on as the DRL weren't working.
The woman at pick up claimed the car was not insured at all even though it clearly stated it was on the documents she printed out.
The staff clearly treated customers who booked through the Hertz brand better than those who booked through Dollar.
This car was essentially new (1250 miles). Whoever preps the cars should be fired. The license plates on the car were noticeably crocked. Someone just drove the screws into the truck panel. Ford actually provides rubber gromets to locate the plate. Also the floor matts were still in the plastic bag in the spare tire area.
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m.barbian
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