Toll pass did not work properly so i had paid toll of 6.25$ near dulles airport toll but i did not get any receipt from toll people so i did not submit to thrifty. They did not refund my money back.
The staff the day before of my pick up was rude, I want to pick up my car the day before paying the difference and they say that is not possible, because they didn't have cars available even when they have a big sign that said "cars available". I had to return the next day.
“Ok. Confusion over pick up location when booked. Two locations referred to in original supplied docu”
About AVIS:7.0/10
Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.
“This would have been perfect if not for thriftys rude staff”
About Thrifty:8.0/10
The counter staff was extremely rude. Same with the person checking the car upon return. Absolutely zero customer service. Plus extreme up selling with outrageous prices.
The lady at the pick-up counter was probably having a bad day.
The car itself was fine, ran smoothly and I had no problems
Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)
First we got a smaller car than ordered. After complaint we got eve bigger. The charging spot didn't work on rhis car, but they gave us new one. Third time was The Charm :)
“While the price appeared good when I rented the car, it ended up costing me much more.”
About Advantage:6.3/10
I was angry to be charged for a full tank of gas, only to find out that it was three quarters full when I turned it on, and within 10 miles it had dropped to a half a tank. If I had done that upon return, I would have been charged.
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