WASHINGTON D.C. CAR RENTAL REVIEWS

Like: I liked the time spent picking up the car. The attendant was quick but still friendly and had me on my way in no time. Was also very helpful.
Dislike: There was nothing that I didn't like.

Staff was not friendly he overcharged me 55 USD claiming that I requested upgrade to full size car while my booking was based on oversized

Initially, we were given an older car. After mentioning that we had a lot of luggage, they replaced it with a newer one.

Did not explain how to use e-toll and the charging standards

The car was not nearly the size of a Jeep Compass. It was much smaller. I was a little bummed s out that, but we worked it out.

They first gave us a Nissan with over 30,000 kilometers and stains on both front seats. We asked for a change at the counter and were given a car slightly larger than a Mini Cooper. They insisted it was the same class. I explained that we couldn't fit three people and three pieces of luggage, but the counter staff said the SUVs I booked were usually for two people, implying we needed an extended version for more than two. The lot had many SUVs the same size as the Nissan, but the counter said they were all booked and only these two cars were available. We ended up taking the stained car. The price is high, but we chose this company for the Chinese roadside assistance, hoping we never need to use it.

Like: 10 out of 10
Dislike: Nothing not to like. Everything was top notch.

After I specifically asked if there were any charges beyond what I prepaid, I was told no. However, in the end, I was charged nearly 30 dollars. This 30-dollar insurance fee was neither explained nor asked if I needed it. I even asked before signing, but this just feels like taking advantage of me not reading the English contract. Even if I did read it, it wouldn't have helped—they just lied.

The queue wasn't long and it was pretty quick.

Like: The person in the Alamo office helped me to configure the car (folding down and stowing the seats in the van--it was a BIG job that I never would have accomplished on my own). I think his name is Mohamed.
Dislike: Nothing.

Because we had a lot of luggage, we booked a mid-to-large car (Chevrolet Malibu). However, at pickup, they could only provide a compact car (Volkswagen Jetta), so we had to fold down part of the rear seat to fit the luggage.

Like: The vehicle was exactly what we reserved,we have a little problem,we had to change the oil,but it was a 40 minute of "trouble",everything else was great.
Dislike: The time what we spent finding out on customer service what to do with a car when the engine control lamp showed up.

The rental location has poor 4G signal and does not provide WiFi.

The queue time is average, but the pickup process takes too long.

Overcharging. I bought full insurance, but the store still insisted on insurance, and I had to pay an extra 200+ dollars upon return.

Like: The car and service we’re more than awesome!

Thank you very much for the superb service. I highly recommend National.

The rental company's service was excellent, and the explanations were very clear.

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day

Dislike: We were denied our rental because I am a US citizen. We had to cancel the easyrent a car booking and pay a higher fee directly to Budget.