The lady at the pick-up counter was probably having a bad day.
The car itself was fine, ran smoothly and I had no problems
Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)
Most of my experience was good. Especially when I needed to replace the damaged car in Philadelphia.
About QEEQ:7.0/10
When I rang to advise Qeeq of the theft there was a language barrier and maybe my Australian accent was difficult to understand. He did his best and did actually help. He even called me back to see if I was ok and advised that we could get a new car with a police report.
They suggested we buy a one-day highway toll pass, which saved us time and money driving from Washington to New York. However, when they upgraded our car, they didn't emphasize the additional $100 charge, even though our rental and insurance together only cost $66. The extra fee was too much and unfair.
Waited for a long time to pick up car; otherwise good.
About QEEQ:10.0/10
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