WAIKIKI BEACH CAR RENTAL REVIEWS

日本語の説明書が欲しいです！

Most efficient service in Hawaii

Firstly, the car rental process was outside with no shelter, which was extremely hot. Secondly, some staff were unfriendly, which doesn't fit Hawaii's style at all. Last year, I rented from a company named alma, or something similar, and the staff there were very enthusiastic; they even gave small gifts when they saw children with us. But these are minor details. The main issue was that my husband couldn't find his credit card at the moment, so he couldn’t be the primary driver, and I had to be the one. Adding him as an additional driver for 7 days cost over 90 dollars. Shortly after we completed the paperwork, in less than 7-8 minutes, he found the credit card in a small bag. We went back to explain and hoped to change the primary driver, but they refused. Even if it wasn't possible, the attitude could have been better. The local Japanese staff was very impatient, repeatedly saying 'no, no, no.' This company is terrible! I used them years ago and didn’t find them bad, but I’ll never use them again! Additionally, when renting the car, my credit card was frozen for $497, and when returning the car, they didn’t mention if the money would be refunded. I'm really worried!!!

契約の時、Easyrentcarsで予約した内容で進めてほしかったが、保険をアップグレードされてしまった。しかし、私の不注意で車に傷をつけてしまったため、むしろアップグレードして良かった。保険でカバーできたため結果オーライ。（もちろん店舗スタッフにはこの事は伝えている） 返却時には特に車を見ることもなく数分で終了。 新しい車を貸してくれて（傷つけたのは申し訳なかったが）楽しい旅でした。

今回車に傷をつけてしまったので店舗で保険をアップグレートして良かったのかもしれないが、アップグレードしなくても保険でカバー出来る内容だったため、100ドルくらい無駄な出費だったと思う。

Like: Good price and vehicle
Dislike: Slightly too long a wait at the kiosk

Service was quite good, user experience was pleasant, and the staff was very talkative.

The car pickup process is on the second floor of the mall, which is very convenient. The staff was very enthusiastic, and the car pickup location is in the underground parking lot right downstairs. Just take the elevator down.

Long queue to get car waited about an hour.Staff pleasant.Car in pretty rough condition externally chips,small dents on most panels,interior very tidy and clean.

Easy to book car on line and very well priced.

Long queue at pick up. Friendly staff.

Long queue for pickup but quick processing and simple procedures

Staff were quick and helpful. No fuss.

Great car hire however very disappointed that when I booked I saw somewhere it said free additional Driver but when we picked up car this wasn’t the deal and I couldn’t find details anywhere after booking that the free drivel deal was applicable so that was very dissapointing as I booked through this company to get this deal

Great car hire however very disappointed that when I booked I saw somewhere it said free additional Driver but when we picked up car this wasn’t the deal and I couldn’t find details anywhere after booking that the free drivel deal was applicable so that was very dissapointing as I booked through this company to get this deal

Upgraded to EDGE

The car was lovely and in excellent condition.

Super easy and great discounts

Fantastic and efficient service. Upgraded to a mini convertible for no extra charge. less than 5 minutes to pick up and drop off car.