WAIKIKI BEACH CAR RENTAL REVIEWS

ハワイ、ワイキキの店頭に英語版バウチャーを提示したのですが、ネットでの予約内容とは違う提案を強引にされました。 車種も違うものに変更、保険もいまの契約では不十分と言われ、結果的に重複した保険契約を追加されました。 抗議したのですが、それでは貸せないと言われたため、時間もなかったのでレンタルしました。 返却時にも再度抗議しましたが、とりあってもらえず、 結果的に、予約時より高額な請求に！ ありえない対応で、今後は二度とdollarは利用しません。

dollarの件を、その後メールでeasyrentcarsにクレームを行なったところ、dollarに何度も確認、交渉をしてもらえました。 進捗を随時知らせていただいたので、非常に信頼できる対応だと感じました。 結果的に、超過した料金の全額は返金してもらえませんでしが、半分ほどは戻してもらえるとのこと。 料金の問題よりも、レンタカー会社の悪質な対応に腹を立てていましたので、easyrentcarsの適切な対応には、たいへん感謝しています。

返却場所の案内が小さく、夜はわかりずらい。

簡単！

英語ができない私たちでしたが日本語の話せるスタッフさんと会話して問題は解決しました。

また利用したいと思いました！

とてもスタッフが親切でした。

簡単に予約できるので、いつも使っています。

We had to wait in line for 1hour 15 to pick up the car at that location. That was quite annoying considering that cut into the day we had planned. Photo taken 40 minutes into waiting

Na

The weight time for pick up of the vehicle at 8 am was over 90 minutes. This is totally unacceptable. They only have two windows which they said people out of the taxi exceptionally long amount of time to get your car and you are standing in the heat for that period of time.

とても良かった。スムーズに旅行できました！また利用したいです。

とても良かった。スムーズに旅行できました！また利用したいです。

There was sand on the carpet in the front of the car and also sand on the centre console. The inside of the windscreen had not been cleaned properly and when the sun hit it, it was hard to see clearly.

Quite abrupt and repetitive emails when I had questions.

I normally use Alamo, National & Enterprise, but Thrifty was the cheapest option and it was at least as good as the others!

全体を通して対応が良く、車も清潔で問題無かったです また利用します

質問に対して早急に返信があり、良かったです

My reservation was hiring a convertible car. When I was picking up my car at the rental office, the Hertz staff told me none of convertible cars was available. I was suggested either to wait 20 minutes (actually it took me 1 hour to pick up the car) to pick up a convertible car or accept to pick up a Jeep Wrangler instead. It was totally a terrible experience to rent a car from Hertz.

Better than expected. Easy and helpful front counter staff. Booking online was easy process

Prices were very competitive. Allowed pickup from downtown waikiki beach. Feedback - website didn't allow to search pick up and drop off location as waikiki beach downtown

Great service, even had a free upgrade and was able to extend the rental!

Easy and great way of booking.

Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback

Great service. Price is good! Happy with the online experience

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues

Having a reservation made no difference to pick up. I spent 1 hour and 20 mins waiting to pick my car up as Thrity only had 2 windows open for service. Almost and hour and a half waiting and I had a reservation already and I turned up over an hour early to pick it up. I have better things to do on vacation than wait that long for a car I alrady have reserved. No matter what the rate o got I would NEVER EVER go back there...and I order a compact and they gave me a full sized car as they ran out of compacts...how I was there over an hour early with a reservation. Isn't that the idea of a reservation... which I had already made part payment for. How could my car be given to someone else??? NEVER EVER AGAIN !!!! They should be given a 3-4 not 6.7

Too easy booking...wat to hard picking up !!!!

事前予約をしていましたが、受付に予約をしていない人など何組も並んでいて、30分待たされました。スタッフが2人居たから、事前予約の方と分けて受付けしてもらいたいです。

事前予約をしていましたが、受付に予約をしていない人など何組も並んでいて、30分待たされました。スタッフが2人居たから、事前予約の方と分けて受付けしてもらいたいです。

Hard to find the pickup location

受け付けに時間がかかり過ぎです。

車はよかったですが、ドアミラーに水垢？があり見にくかった。

アプリで予約しましたが、予約確認に反映されていませんでした。