Since I picked up the car in the morning, there was no one at the counter. Using the self-service pickup was a bit tricky. The staff's service attitude was great, but self-service pickup can be difficult if you don't speak English, so be aware.
Excellent service! Even at 11 PM, there were staff members available while other car rental services were closed. The staff mentioned he was working overtime.
Initially, I rented a Volvo XC60, but upon arriving at the store, they said the car was unavailable, and the entire model series was not available either. I was forced to downgrade to a lower-tier model, and they first gave me a Mazda CX-3. However, its trunk couldn't fit our luggage (2 large 28-inch suitcases and 2 small 20-inch ones). Later, we went back to the store to negotiate ourselves, and they replaced it with a RAV4.
Excellent service and great car. The road was slippery, and I crashed the car, but the staff handled it quickly and efficiently. The QEEQ customer service also assisted promptly. I even got to see the aurora, haha!
Car hire locations (incl. in-airport & off-airport)
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