The pickup experience was satisfactory, but during the drop-off, one staff member was providing service while another was idle and drinking water. Their process was quite confusing.
Since I picked up the car in the morning, there was no one at the counter. Using the self-service pickup was a bit tricky. The staff's service attitude was great, but self-service pickup can be difficult if you don't speak English, so be aware.
Excellent service! Even at 11 PM, there were staff members available while other car rental services were closed. The staff mentioned he was working overtime.
Terrible experience. When picking up the car, they said there was a problem with my credit card and denied the rental. It took over three hours and was a waste of time. In the end, it turned out their POS machine had an issue. My credit card had no problems and worked perfectly for transactions everywhere in Tromsø.
Initially, I rented a Volvo XC60, but upon arriving at the store, they said the car was unavailable, and the entire model series was not available either. I was forced to downgrade to a lower-tier model, and they first gave me a Mazda CX-3. However, its trunk couldn't fit our luggage (2 large 28-inch suitcases and 2 small 20-inch ones). Later, we went back to the store to negotiate ourselves, and they replaced it with a RAV4.
The pickup process was very convenient, located right inside the airport arrival hall. The car was brand new, having only been driven 800 kilometers. The actual model was the four-wheel-drive SUV version of a Corolla.
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