1. The pickup location couldn't find the reservation, and we were directed to another branch; 2. The car class was downgraded, we got a SKODA FABIA in poor condition, unsuitable for driving in the Black Forest area; 3. The designated return spot at the central station was insufficient, requiring a long queue at the only counter to fill out forms, almost missed the train; 4. The actual rental company was EUROPCAR. At pickup, another family was also complaining about poor service... Haha!
The service of this company is good; the staff are very friendly, attentive and thorough. I originally booked a BMW 3-series, but was given a Jaguar when picking up the car (no extra charge, original price: 324.88 euros for 7 days, unlimited mileage). The car was new (only 13,000 km), in excellent condition, equipped with GPS, and was a diesel car. Very powerful. Just one minor issue: when refunding the deposit on the credit card, it was refunded in dollars instead of euros, which resulted in a shortfall of about 26 euros due to the current exchange rate. Not sure if it’s a bank exchange rate issue or a traffic violation deduction. (I plan to contact the company to ask for an expense breakdown).
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