LOERRACH CAR RENTAL REVIEWS

I booked through an agent but picked up the car at Europcar. Although I specified in advance that I needed a 7-seater, it seemed like there was poor communication between the service provider and Europcar. When I arrived, they only had a 5-seater available, and I had to pay extra to upgrade to the only 7-seater, a brand-new Multivan. The staff at the store were chatting away, probably because it was close to Christmas, and they didn't attend to us while we were waiting.

Booked VW Golf class, Golf was on the perimeter but sales agent pretended there was no Golf and I must be mistaken, so I got a small ugly Ford. Due to need of bigger trunk (short notice) i asked for estate wagon in almost same class. Golf estate and Seat Leon estate would be available. Prebooking price would have been exactly 5 Euro more for the whole weekend. Sales agent however insisted on 35 Euro more even though they havent had many bookings for the weekend and many available cars. Didnt take the offer as it was heavily inflated without any reason. Quite a bad experience after a very good one before.