CRETE CAR RENTAL REVIEWS

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.

Despite I'm sure I listed my flight number, no staff was in the terminal as my flight was delayed. We called them and they promised to pick us up in 10 minuttes. It took 45 minuttes and 3 phone calls. If they had told me that the office was just 500 meters away I had gladely walked to them.

All was excellent.

All ok and easy.

Flight was delayed - I had to pick-up car next day due to working hours. Make sure you book car with 12 hours buffer to do not loose the reservation.

Very pleasant experience. Car was ok. But stuff was very helpful.

Very forthcoming and helpful.

Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com

it was not the requested car, clutch worn out, the interior was badly damaged

None

All went smoothly.

Abbycar were fantastic, we rented 3 cars from them for our family holiday. The counter staff were friendly, professional and very helpful, even through all of our questions and changes to the contracts in terms of additional drivers and different drop offs.. Our cars were not new and had some small scratches but all was noted down and we had no problems at drop off, both pick up and drop off were a quick and smooth process. Their location is just outside of the airport 2 minutes walk to the left. Thank you Abbycar, especially the fantastic counter staff for a friendly, good and professional service.

Good price, easy process to book. Love the re-book option if the price of your booking goes down before the date you get it cheaper!

Great staff,very helpful and no pressure selling of additional insurance - made a nice change! Car was fine and damage was fully identified prior to start of hire. Nothing major just a number of dents which had no effect on its purpose. Would recommend.

All good. Platform was easy to use and provided access to a great rental.

We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?! The car we were given was not the same class as the car we booked.

Awaiting QEEQ to assist me with a partial refund for my booking

We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.

Efficient with good follow up.

I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.

Very good stuff

The process was very quick, and there was no upselling of insurance.

The staff at the car rental company were indifferent. After filling out the form, I couldn't get the rental contract and was asked to take photos of the car myself as the contract, recording any damage through photos. The paper contract had no records; they refused to accept a French bank card, claiming it was a debit card, and required me to buy their insurance for 80 euros on the spot. After I presented a Chinese credit card, they questioned what kind of card it was. After I insisted, they finally processed the pre-authorization successfully; There was no assistance throughout the rental process. The first time I took the car, I couldn't start it. After repeatedly asking the staff for help, who were unwilling to move from the booth, I later found out that the car needed to be in neutral (N) to start; They did not inform me about refueling. When returning the car, the same staff asked for the rental contract. I provided the photos, handed the keys, and that was it.

When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!

On a du attendre la voiture qui venait de l’autre agence en ville. On a perdu 50 min.

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