CAR RENTAL REVIEWS ON GOLDCAR IN CRETE

They charge a large deposit and insurance fee on-site, and if you don't pay, they fine you.

Like: new car, nice staff, fast pick-up

Like: The driver waited for us on arrival and we were on the way within minutes.
Dislike: The price could be lower

Voiture livrée avec voyant de charge de batterie en alerte voyant rouge (jusque là on peu comprendre) mais il a fallu négocier pour une autre voiture avec insistance et subir des explications incohérentes du type "c'est normal la voiture est neuve", "elle reste parquée parfois longtemps" ... toujours agréable de se faire prendre pour un imbécile ! Après une deuxième heure d'attente nous avons pu obtenir un autre véhicule. Comme annoncé sur la plate forme on nous à proposer une assurance supplémentaire correspondant à 4 fois le prix de la location.

Réservation fluide et simple.

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

easy good value

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.

It would be better to have more payment methods, like PayPal.

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

Navette à notre arrivée à l’aeroprt Nous conduisant au centre de location en 5 minutes. Par contre au comptoir on a essayé de nous vendre une assurance supplémentaire à 150€ pour éviter la caution à 1000€, les 242€ en cas de rayure, 100€ d’appel téléphonique en cas d’assistance, 142€ si le plein de carburant n’est pas fait. Nous avons résisté au discours «stressant » puisque easyrentcars comprend une assurance.

Plateforme de location très pratique, donnant tous les conseils notamment de ne pas prendre d’assurance supplémentaire au comptoir de location.

Le loueur a tenté de nous vendre une assurance complémentaire et nous a vendu un supplément. Flex soit disant pour rendre le véhicule avec un réservoir non plein et à l'arrivée ce n'était plus ça ; c'était une charge de fonctionnement ! Golden car n'est pas sérieux ni recommandable

Fonctionnement service OK

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.