CAR RENTAL REVIEWS ON SURPRICE RENT A CAR AT HERAKLION AIRPORT, HER

Car was 20 years old and stank.

Friendly staff at both checkout and drop off. Car seats for children could be higher quality.

Swift response to queries.

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

Used Surprise many times,and always great service and very courteous staff.

Great price and easy website.

Car was great value, so basic (but not expecting a Royce Royce!) Clean, enough power in the engine, did the job. (One issue that may have turned into a problem - the starter was a bit unpredictable, but always got the car going eventually - told Surprice on returning the vehicle.

Smooth booking process - price comparator kicked in to discount further, which was great!

When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering

the babychair was dirty and needed to be cleaned, the car wasnt a new one and engine management light and oil light kept flashing on and off, worrying especially when in a foreign country and no idea how to speak the local language. also there was many additions to the price quoted that pushed the cost way too high. also no directions and was not easy to find the site.

it was not the requested car, clutch worn out, the interior was badly damaged

None

Helpful staff at the counter

Straightforward booking

Difficult to find the pick up point, car a banger, clutch on the way out, couldnt get reverse gear, door lock passenger side inoperable, driverscseat wouldnt recline need i go on . . . .

Didn’t get met at the arrival hall barrier and had difficulty in locating pick up office.

Very easy straightforward booking process.

Car was old and various things did not work well. Passenger seatbelt did not tension, central locking did not work, and made a noise when cornering to the right. Worst car I have ever rented

We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected. Upon return, staff were gushingly helpful and pleasant. A positive contribution to the holiday experience.

Very good stuff

The process was very quick, and there was no upselling of insurance.